Fair & Transparent

Cancellation & Refund Policy

We value your satisfaction and aim to provide a fair and transparent process for order cancellations, returns, and refunds.

Cancellation Before Shipment

Orders can be cancelled within 4 hours of placing them by emailing info@shivamitservice.com or calling/WhatsApp at +91 9933164650.
If eligible, the order will be cancelled and the refund processed within 48–72 business hours.
Refund timeline — Credit/Debit Card or Net Banking: 10–14 working days; E-wallet: within 24 hours.
Orders for Same Day Delivery items cannot be cancelled once placed.
Orders for virtual products (e.g., Antivirus, Software) and pre-order items are non-cancellable.

The product must be unused, in its original packaging, with all accessories, manuals, and freebies included.
The return request must be initiated within 7 days of delivery.
Returns will not be accepted if the seal is broken and the product is not faulty.

Customers should inspect the package before accepting delivery. If damage is suspected, refuse delivery or request to open the package in the courier's presence.
Once delivery is accepted, we are not responsible for damages unless verified with the courier as per our damage policy.
If confirmed, settlement will be processed accordingly.

If the return is due to a defect or incorrect item sent, we will cover the return shipping cost.
If the return is due to a change of mind or other non-defect reasons, the customer will bear the return shipping charges.

We are not responsible for delays, cancellations, or non-delivery due to circumstances beyond our control, including natural disasters, strikes, government restrictions, or pandemics.

Partial refunds may be granted for items returned in less-than-perfect condition or missing parts (not due to our error).
Changes to orders (address, product, quantity) can only be made within the 4-hour cancellation window and before the order is shipped.