Legal Agreement
Terms & Conditions
Welcome to shivamitservice.com. Please review the terms, conditions, and guidelines that govern your usage of our website and services.
Introduction
By visiting, accessing, or placing an order on shivamitservice.com, you agree to comply with and be bound by the following terms and conditions. These terms apply to all visitors, users, and buyers who access or use our services.
Last Updated: 18 February 2016
Sale Terms
- Nature of Business: We are a marketing and distribution company. We are not the manufacturer of any product.
- No Returns or Exchanges: Goods once sold will not be taken back or exchanged. Invoices cannot be modified or cancelled once issued.
- Inspection & Risk: All products are physically inspected before delivery. Buyers must check the physical condition of goods at the time of purchase. We are not liable for any physical damage after the goods leave our counter or warehouse.
- Risk & Transit: All goods are shipped at the Buyer's risk. We are not responsible for loss, damage, or pilferage during transit.
- GST Invoicing: We provide proper GST invoices for all products. For GST credit, the Buyer must provide a valid GST number and a copy of their GST certificate at the time of order. Incorrect GST details are the Buyer's responsibility.
- Order Cancellation: If an order is cancelled after dispatch, both-way shipping charges and applicable convenience fees will be deducted from the refund. Refunds are processed only after returned goods are received in their original condition.
- Special Usage: For products intended for abnormal or industrial use, the Buyer must inform us at the time of purchase; otherwise, the warranty will be void.
- Components & Systems: Items sold as individual components are not 'complete PC systems' unless explicitly stated.
- Dead on Arrival (DOA): For DOA claims, all original packaging, accessories, and manuals must be returned. Incomplete returns will be treated as standard RMA cases.
- Order Rights: We reserve the right to cancel any order due to pricing or stock errors.
Warranty Terms
- Carry-In Warranty: All products carry a 'carry-in' warranty. Buyers are responsible for shipping charges to and from the service center.
- Manufacturer Warranty: Where 'Direct Warranty' or 'Manufacturer Warranty' applies, Buyers must contact the manufacturer's service center directly.
- Warranty Void Conditions: Warranty will be void if the product shows physical damage, burnt pins, cracks, missing/tampered warranty stickers, or if damage is caused by mishandling, improper installation, power fluctuations, or misuse.
- Exclusions: We are not responsible for delays or decisions made by the manufacturer or distributor regarding warranty claims.
- Service Center Rules: Warranty repair or replacement will follow the manufacturer's or distributor's policy.
- Proof of Purchase: Warranty claims must include our original invoice and delivery challan.
Payment & Delivery
- Full payment must be made before dispatch unless otherwise agreed in writing.
- Delivery dates are estimates only. We are not liable for delays caused by couriers, suppliers, or unforeseen events.
Limitation of Liability
- Our liability is strictly limited to the invoice value of the product purchased.
- We are not liable for indirect, incidental, or consequential damages arising from the sale, use, or inability to use our products.
Customer Responsibilities
- Ensure correct billing and shipping details.
- Arrange for professional installation by qualified personnel.
- Maintain proper product handling and usage according to the manufacturer's guidelines.
Force Majeure
- We shall not be liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, transport disruptions, or government restrictions.
Jurisdiction
- All disputes are subject exclusively to the jurisdiction of the courts in Siliguri, West Bengal, India.
Questions About Our Terms?
Feel free to reach out to us at info@shivamitservice.com or call +91 9933164650